Infatica Review 2024: A Complete Analysis

Explore this in-depth Infatica review to find out what the proxy provider offers and how it compares with its competitors and other industry players.

Infatica review

Infatica: General Information

Infatica is a Singapore-based company that has been operating since 2019 and provides premium proxy server services. In particular, it is a medium-sized company that seeks to compete in the premium segment of the proxy industry. To do so, it is looking for investors to grow and increase pressure on competitors. The company currently has more than 25 employees and is headquartered in Asia, although the top-level executives are all from Russia.

Its proxy server offerings center mainly on residential proxies but also include mobile and datacenter proxy servers. It has also recently added a web scraping API to its product. Use cases for their proxies include web scraping, SEO monitoring, ad verification, and data gathering for business intelligence.

The provider’s main target audience appears to be medium and large enterprises. This is clear from their pricing models and customer support options.

Infatica is transparent about how it obtains and manages its residential IPs. This happens through an SDK that developers can add to their apps. Once integrated, the SDK starts borrowing traffic to the users’ devices. In return, it pays the app owner based on the number of users who share their IPs, preventing the app from needing ads or other monetization methods.

Infatica pros and cons


  • Residential, mobile, and datacenter proxies
  • Shared and dedicated proxies
  • 24/7 customer support
  • Scraping API
  • 150+ countries
  • Transparent and ethical


  • Only 5,000 datacenter proxy IPs
  • No free trial
  • Poor usability

Infatica Products

1. Residential proxies

Residential proxies are the main type of proxy server Infatica focuses its offering on. This is evident when you consider that the pricing page on their official site refers directly to residential proxies, although the provider also supports other types of proxies.

Infatica controls a network of more than 15 million residential IPs, well distributed throughout the Americas, Europe, and Asia. Key locations include the United States, Russia, Ukraine, Germany, India, Poland, China, Turkey, Brazil, Indonesia, Vietnam, and Saudi Arabia. Overall, you have access to more than 150 countries, with city-level targeting. While this proxy pool is quite good and among the best in the market, it cannot compete with superior providers such as Bright Data or Oxylabs.

Infatica’s residential proxies are ethically sourced to avoid CAPTCHAs, IP bans, and other anti-scraping measures. They also guarantee 99% uptime and unlimited concurrency. Based on our tests, the residential proxy infrastructure is quite fast and reliable. The measured average response time was always almost less than 1 second, and the success rate was well above 90%. At the same time, random 503 Service Unavailable errors can occur. According to Infatica, this can happen when the chosen servers are under maintenance or overloaded.

The provider also offers configurable IP rotation options. You can automatically rotate IPs with each connection request or set sticky sessions from 5 to 60 minutes or until the IP goes offline.

Residential proxy pricing plans are monthly or annual and depend on the number of GB you want to purchase:

Residential proxy pricing

The basic plan costs $96/month and provides access to 8 GB of bandwidth. This means $12/GB for residential proxy IPs, a price slightly above the market average. The entry threshold is quite high, especially considering that most alternative proxy services usually feature also a pay-as-you-go plan. On the other hand, the annual plan provides a generous 20% discount.

Prices become much more affordable and competitive with the larger plans, but the monthly price of thousands of dollars cuts out individuals and small businesses. Note that there is no free plan, as the 3-day trial costs $1.99.

As can be seen from the image above, Infatica’s residential proxies support both HTTP and SOCKS protocols. However, the availability of ports for SOCKS traffic is limited, as is the case with most similar proxy services.

2. Mobile Proxies

Infatica controls a proxy network of more than 5 million mobile IPs. The top locations correspond to those of residential proxies, with geo-location options by country, city, carrier, and ASN.

Mobile proxies are available via both HTTP and SOCKS protocols, with limitations on ports available for SOCKS traffic. Performance and reliability are comparable to residential proxies, as there is not much difference between the two proxy networks.

What really changes is the price, which is higher than residential proxies:

Mobile proxies pricing

Again, there is no free trial or paid plan. This time, the entry plan is $45/month, which is cheaper than residential proxies. 15$/GB for residential mobile IPs is a competitive price but not the best in the market. Smartproxy mobile proxies are in fact cheaper.

3. Datacenter Proxies

The datacenter proxy offer is quite limited. Infatica only controls 5,000 datacenter IPs, all in the United States. Plus, simultaneous connections per IP are limited to 400. The good news is that the provider offers both shared and private datacenter proxies.
The pricing model is different from that of residential and mobile proxies:

Datacenter proxy pricing

Users pay for access to IPs and not for GB of bandwidth. The basic plan is $15 for 5 datacenter IPs in the United States and unlimited traffic. This is $3 per IP, which is not a bargain. Prices become much more affordable with higher tier plans. Again, there is no free trial and, this time, no 3-day trial option either.




Infatica enriches its offerings with many features and options to get the most out of its proxies. These include:

No IP bans
Authentication via credentials and IP whitelisting
Country, state, city, and ASN geo-targeting
IP rotation on every request
Sticky IP sessions up to several minutes
SOCKS5 support
Payments accepted via Visa and Mastercard credit/debit cards, Paypal, Bitcoin, and cards like WebMoney and Paysera


Platform Usability


Infatica provides an online dashboard to manage subscriptions, access products, and configure proxies. The fact that no images of this dashboard appear on the official website raises some doubts about its quality. Hopefully, the reason is only because the interface is still not definitive.

Platform Usability

The Infatica dashboard is supposed to work as a hub to control all Infatica services, but the user experience is a mixed bag. On the one hand, the platform boasts an effective permission management system to control what team members can see and do. This is a great feature for collaborative projects or team environments. On the other hand, the UI of the dashboard suffers from some usability problems. Specifically, navigation in the interface can be cumbersome and unintuitive. Users must navigate through multiple tabs to access essential functions such as proxy setting and usage tracking.

The usage tracking section presents some data showing how much traffic you have spent in total and how much is left on the plan. Another chart shows the traffic traffic you generated over the day, week, or month. That is all, though. You cannot select a custom period or get other metrics, such as the global number of requests or the success rate. Traffic usage dashboards from proxy providers such as Bright Data or NetNut are far better in terms of available features.

Finding the right page to set up a proxy may not be the easiest task either. Once you get there, the process is pretty much what you would expect. The user flow involves:

  1. Give a name to the proxy list
  2. Choose an authentication method
  3. Select a preset or a custom location
  4. Set the IP rotation options

The system will then return a list of 1,000 endpoints for you to copy and paste into your software or scraping script. With the same procedure, you can create multiple proxy lists.

Overall, the usability of the Infatica dashboard is not bad, but not amazing either. At the moment, some improvements in usability and interface design are required to simplify navigation and improve the user experience.

Customer Service and Support

Infatica customer service is quite responsive, offering 24/7 support with four-hour SLA response times. The support team is also available on Saturdays and Sundays at any time. For longer interactions or for reporting bugs and complaints, you can open a ticket. The technical team will work to resolve the problem as quickly as possible.

When evaluating the customer service offered by a proxy provider, we cannot rely only on what is advertised on the site and our own experience. We need to listen to what other customers have to say. On Trustpilot, Infatica has 34 reviews and a review score of 4.4 stars out of 5.

The limited number of reviews could be a sign that the provider does not have many customers. While this is good—as you might get back all the attention from their customer service—you also need to wonder why.

As you can see from the image above, all reviews are either 5-star or 1-star. Infatica takes less than a month to respond to negative reviews.

On, Infatica has instead 30 reviews. This time they are all positive and range from 4 to 5 stars each.

Ethics and Privacy

To create an account in Infatica, you need to fill out a registration form. This requires you to enter your first and last name, country, email address, and password. Optionally, you can also add your WhatsApp or Telegram account.

As an alternative to registration, you can use your X or Meta account. The fact that Infatica opted for social networks and not Google is questionable, especially considering that the provider’s main target audience is businesses. However, that is good because social network accounts are generally associated with real people and not bots.

To purchase any plan, you must confirm your email address. In addition, KYC procedures are in place to discourage unethical activities. Specifically, you must undergo a card ID verification process to complete the profile setup. This ensures that only real, non-malicious users have access to Infatica’s proxy network.

As for data regulation, Infatica manages user data following the GDPR. However, the privacy policy states that users’ data will not necessarily be stored in the European Economic Area. In detail, user data may be transferred to and stored at their headquarters and associated datacenters. Users can opt out of receiving marketing communications and stop receiving emails from them, their affiliates, and their partners.

Infatica has an entire ethical manifesto on its website, in which it is stated that they:

  • Do not collect user data
  • Support only white-hat activity, such as gathering data for marketing research, website testing, brand protection, price comparison, and other similar activities
  • Monitor the user activity
  • Respect GDPR
  • Do not allow customers to resell Infatica’s services

Extra Products

Infatica is a well-rounded service provider whose offerings go beyond proxy servers. On top of their proxy network, the company has created other useful services, tools, and products. These are not as powerful and extensive as in other proxy provider alternatives, but they still provide some additional basic services.

Web Scraping Services

Infatica offers a comprehensive Scraper API to help users retrieve data from sites that require JavaScript rendering, geotargeting options, or are protected with anti-scraping measures such as reCAPTCHA and Cloudflare.

Scraper API can be integrated with most web scraping libraries and HTTP clients. It also supports exporting data to XLSX spreadsheets, CSV files, or JSON format. This service can be used for a variety of web scraping purposes, from e-commerce price tracking to SERP monitoring.

The entry-level plan of $25 per month is quite affordable, while the recommended plan of $240 per month is around the market average. Infatica’s Web Scraper API also features a 7-day free trial with 5,000 requests.

Infatica Proxy Reseller Program

A special program to support companies in creating proxy services. Infatica takes care of most of the infrastructure, from back-end management to customer support. All this is possible thanks to a set of Infatica APIs dedicated to proxy resellers. Note that only customers who have access to this program can resell Infatica’s services.

Infatica SDK

A software library that offers an alternative method of monetizing Windows, macOS, and Android apps. By integrating the Infatica SDK into an app, you can start earning per monthly active user in Infatica’s peer-to-business proxy network.

Infatica Review: Final Verdict

Infatica is a well-rounded service provider that has a reasonably extensive network of proxies in most countries. It has all the characteristics of a top-tier premium provider, with high-performance servers, responsive customer service, and ethical procedures.

The main problem lies in the user experience provided by its dashboard, above average entry-level prices, and limited proxy network size, especially when it comes to datacenter proxies.

Unfortunately, it does not have a killer feature or anything that elevates providers over its competitors. At the same time, it remains a single proxy server provider that can easily appeal to most medium- and large-sized companies. Instead, individual users may be more interested in the extra product, such as web scraping APIs.

Final verdict: 7.8/10